Questions & Answers

Straight Answers.

Everything home service contractors ask before signing on.

What plans do you offer?

Two, with no setup fees.

Monthly — Lead Assist ($250/mo, 3-month agreement then month-to-month): A fast, brand-matched website — up to 5 pages — plus hosting, SSL, unlimited updates, a Review Request Page, a one-time Google Business Profile setup and audit, and the full Lead Capture System: call tracking, missed-call text-back, lead notifications, and a monthly performance summary.

Lump Sum ($3,000 one-time): For contractors who want to own their site outright with no ongoing fees. 5 core pages plus up to 10 service or service-area pages. Hosting and SSL available for $25/mo after launch. Does not include the Lead Capture System.

Both include a $0 setup fee.

What's the difference between Monthly and Lump Sum?

Monthly is a managed service — we host, maintain, and update the site, and it includes the Lead Capture System (missed-call text-back, call tracking, lead notifications, and a monthly summary). Updates to existing content are unlimited.

Lump Sum is a one-time build you own outright. No ongoing update plan, and no Lead Capture System — changes after launch are handled separately.

Monthly suits most contractors who want everything handled and leads captured automatically. Lump Sum suits owners who'd rather pay once and hold the files.

Are there setup fees?

No. There are no setup fees on either offer.

What does a page cost if I need more than what's included?

Additional pages are $100 each, one-time — not a recurring charge — on either offer.

Can I add hosting or support to the Lump Sum site after launch?

Yes. Hosting and SSL are available for $25/mo after launch, billed separately. This keeps your site live and secure with no other obligations.

Can I add hosting to the Lump Sum site?

Yes. After launch, hosting and SSL are available for $25/mo, billed separately. The Monthly plan already includes hosting and SSL at no extra cost.

How does billing work?

On Monthly ($250/mo), your first payment is due at kickoff to start the build, then recurring payments run automatically through Stripe on the same date each month. The Monthly plan has a 3-month minimum, then continues month-to-month. Lump Sum is a single $3,000 payment at kickoff.

What payment methods do you accept?

Payments run through Stripe, which accepts all major credit and debit cards. Monthly plans bill automatically on the same date each month; Lump Sum is a single payment at kickoff.

How do you handle late payments?

If a monthly payment doesn't go through, we'll reach out and give you a few days to sort it out — no drama. If it stays unpaid past a short grace period, the site is paused until billing is current, then brought right back. The goal is to keep your site live, not to penalize a hiccup.

Are there refunds?

Because you see a real working homepage before you pay anything, there's little risk going in. Once a build is underway or live, monthly payments already made aren't refunded — but Monthly has no long contract, so you can cancel before your next billing date and simply stop. Lump Sum is a one-time build; once the site is delivered it's considered complete.

What's the minimum commitment on Monthly?

A 3-month minimum, which covers the up-front build. After that it's month-to-month — you can continue as long as it's working for you and stop when it isn't. No long contract.

What do I own?

Your domain, logo, photos, and written copy are always yours, on either offer. On Monthly, the live website runs on our managed hosting while your plan is active. On Lump Sum, you own the finished website files outright.

If I cancel, do I keep my domain?

Yes — always. Your domain, logo, photos, and written copy are yours on either offer and stay with you no matter what. Cancelling Monthly takes the managed site offline, but your domain is never held hostage.

What happens if I cancel Monthly?

You can cancel before your next billing date. The managed website comes offline at the end of that billing period, and your domain, logo, photos, and copy remain yours. If you want to own the site, the Lump Sum buyout is the path to keep it live and take the files.

What do you need from me to get started?

Not much. Once you're ready to move forward, we'll need your logo, a few photos of your business, and basic business info — services, locations, contact details. If you don't have professional photos yet, we'll work with what you have. We handle everything else.

Do I have to write the copy?

No — you don't need to write a word. We'll pull what we need from our kickoff call — your services, your market, what makes you different — and write copy that sounds like a real business, not a template.

How long until my site is live?

Once we have your payment and materials — logo, business info, photos — we get to work. Most sites are live within 7–10 business days.

Do I have to pay before I see anything?

No. Before you pay anything, you'll see a working homepage built around your business — your services, your market, your name on it. Not a template with your logo swapped in — a real, hand-coded page. If it doesn't feel like a fit, you walk away with nothing owed. Most people are ready to move forward after seeing it.

What's included in the Lead Capture System?

The Lead Capture System is included on Monthly and has four parts:

Call Tracking Number — A dedicated number on your site shows exactly how many calls your website drives. Calls forward straight to your real phone.

Missed-Call Text-Back — The second a call goes unanswered, the customer automatically gets a text back so the lead stays warm instead of calling your competitor.

Lead Notifications — The moment someone calls or fills out a form, you get an instant alert with their info so you can follow up while you're still top of mind.

Monthly Performance Summary — Once a month you get a plain-English recap: calls driven, missed calls recovered, form fills. No dashboards to log into.

Why hand-coded instead of WordPress or a site builder?

WordPress sites rely on plugins that break and create security risks, and page builders bloat your code and slow the site down. We hand-code everything from scratch. The advantages are real and you'll feel them: the site loads in under a second, it doesn't break on its own, there are no plugins to update or get hacked, and nothing slows it down over time. Fast, clean, and built to stay that way.

How do I request edits?

Just message us — text, email, or a quick call. No support tickets, no portal, no waiting on a queue. You're dealing directly with the person who built your site, and reasonable changes to existing pages are handled fast.

What happens to my site if something happens to you?

Fair question for a lean, owner-run shop. A few things protect you: your domain is always registered in your name, so you're never locked out of it. Your site is hand-coded and static — there's no fragile database or stack of plugins that can silently fail — and the finished files are backed up. On Lump Sum you already hold the files outright. The short version: you are never dependent on any one system staying online to keep control of your own domain and content.

How does the Review Request Page work?

Both offers include a Review Request Page at your domain, such as yourbusiness.com/feedback. You send customers the link or a QR code after the job, and they pick where to leave a public review — Google, Nextdoor, HomeAdvisor, Thumbtack, or Yelp — with one tap, each going straight to your profile on that platform. There's also a simple option to text the owner directly if a customer wants to reach you. One clean link, no hunting, no missed opportunities. See Demo.

What counts as a website update?

On Monthly, updates to existing content are unlimited — reasonable text changes, photo swaps, service updates, and phone number changes to existing pages. New pages, new major sections, custom features, and full redesigns aren't included (additional pages are $100 each). Lump Sum is a one-time build, so changes after launch are handled separately.

Do you support my Google Business Profile?

Yes. Both offers include a one-time Google Business Profile setup and audit — making sure your profile is complete, accurate, and aligned with your website.

Do you do SEO?

We build the on-site foundation that helps you get found locally — fast load times, clear city and service content, local search structure (schema), and Google Business Profile alignment. That's what moves the needle for most local contractors. Ongoing SEO campaigns and paid ad management aren't part of our current offers; if that's what you're after, we'll be straight with you about it on the call rather than sell you something we don't focus on.

Do I really need a website if I have a Google Business Profile?

Yes. Home service decisions are built on trust, clarity, and convenience, and homeowners compare contractors quickly — especially on mobile. A fast, professional website helps you look credible, explain what you offer, and make it easy to call. Your profile and your site work together.

How do I rank higher on Google Maps?

Three things: a complete and active Google Business Profile, a fast website, and consistent recent reviews. Your profile needs accurate categories, real photos, and regular updates. Your site needs to load fast, mention your city and services clearly, and link to your profile. Reviews are the multiplier — the more recent and relevant, the higher you climb. Our setup and audit gets the profile foundation right; the Review Request Page helps keep reviews coming.